03 9480 7000

FAQ

For our Aged Care and Disability Support client, the after hours emergency contact number is 03 9480 7001. Please call only for urgent matters.

Approved on or after 12 September 2024

If your Home Care Package was approved on or after 12 September 2024, you are already being assessed under the new Support at Home rules.

  • You’ll receive one of eight classification levels, with annual budgets ranging from $11,000 to $78,000, based on your assessed care needs.
  • You’ll start with a quarterly budget from the beginning.
  • You can carry over up to 10% of your quarterly budget or $1,000 (whichever is greater).
  • Any unspent funds in your package before 31 October 2025 will also transfer into your Support at Home account.
  • You’ll follow the new participant contribution model from day one.

Approved before 14 September 2024

You will be automatically moved into the Support at Home program from 1 November 2025, no new assessment is needed, as long as your care needs haven’t changed.

  • You’ll be placed into a Support at Home classification that closely matches your current Home Care Package level.
  • Your funding will shift from an annual to a quarterly budget.
  • Any unspent funds in your current package will carry over into your new Support at Home account.
  • From November 2025, you can carry forward up to 10% of your quarterly budget or $1,000 (whichever is greater).
  • You’ll move to the new participant contribution model, based on your income (full pensioner, part pensioner, or self-funded retiree).

For the latest information on Support at Home levels of classification, visit the My Aged Care website on : https://www.myagedcare.gov.au/brochure-support-home-program

Care Management is important to help you get the most out of your service plan and to help you stay living in your own home comfortably and safely.

Care Management activities include:

  • Assessing your needs, goals, and risks.
  • Planning the best supports and services to meet your needs with you (care planning).
  • Helping you get the best value out of your package funds.
  • Arranging and monitoring the services you need under your care plan (example Physio, gardening etc).
  • Helping you adapt to changes in your health or abilities.
  • Regularly reviewing your care plan with you and communicating with you and others as necessary about your care and support.

As an ADEC client, you will have a Clinical Care Partner (Case Manager), who is a qualified nurse, to assess your needs and clinical risks and help you plan to meet your goals.

  • There will be no changes to your package and funds. Any funds you haven’t used (unspent funds) from your Home Care Package by 1 November 2025 will move with you.
  • Your aged care funding will be managed based on a quarterly budget.
  • When you have used up any unspent funds, you will only be able to carry over up to $1,000 of the new funding into the next quarter.
  • If you are currently paying any income-tested care fee, your contributions won’t change.
  • Providers like ADEC will no longer charge separate package management or administration fees. Instead, these costs will be included in the rates providers charge for their services, so you can expect these to increase.
  • Care management fees will be capped at 10% of your package funds.
  • Equipment or home modifications are no longer funded out of your package. These will be provided under a different scheme. However, you must use any unspent funds first.