What will my Package and Care Management costs be in the new Support at Home program?

Package Management

• Currently, providers can charge up to 15% of your Home Care Package (HCP) for running their Home Care Program.
• Under Support at Home, these costs will be included in the hourly rates for services, so service rates will change.

Care Management

• Under Support at Home, Care Management is a clinical service. This means that Providers will charge an hourly rate for Care Management, but won’t be able to charge more than 10% of your package budget.
• Care Management is an important service as it helps with planning, organizing, and coordinating your care, as well as managing any risks while you live at home. Care management activity will be shown on your monthly statement.