FAQ

While there is no extra funding for people from multicultural or non-English speaking backgrounds, ADEC will continue to support your cultural and language needs as we always have. This is the reason we are here!

If you need some short-term help, like getting better after being in hospital, or you need palliative care, we can help you apply for extra funding through two new schemes under the Support at Home program called:

• The Restorative Care pathway
• The End of Life pathway

If you need any equipment or major home modifications, we can help you apply for extra funding under the Assistive Technology and Home Modifications (AT-HM) Scheme. However, any unspent funds will have to be used first.

Care Management is important to help you get the most out of your service plan and to help you stay living in your own home comfortably and safely.

Care Management activities include:

• Assessing your needs, goals, and risks.
• Planning the best supports and services to meet your needs with you (care planning).
• Helping you get the best value out of your package funds.
• Arranging and monitoring the services you need under your care plan (example Physio, gardening etc).
• Helping you adapt to changes in your health or abilities.
• Regularly reviewing your care plan with you and communicating with you and others as necessary about your care and support.

As an ADEC client, you will have a Clinical Care Partner, who is a qualified nurse, to assess your needs and clinical risks and help you plan to meet your goals.

Package Management

• Currently, providers can charge up to 15% of your Home Care Package (HCP) for running their Home Care Program.
• Under Support at Home, these costs will be included in the hourly rates for services, so service rates will change.

Care Management

• Under Support at Home, Care Management is a clinical service. This means that Providers will charge an hourly rate for Care Management, but won’t be able to charge more than 10% of your package budget.
• Care Management is an important service as it helps with planning, organizing, and coordinating your care, as well as managing any risks while you live at home. Care management activity will be shown on your monthly statement.

If you’re already paying an Income Tested Care Fee with your Home Care Package, there’s no need to worry, you won’t pay more under Support at Home.

If you don’t pay an Income Tested Care Fee, you won’t be asked to pay any fees in the future.

We are here to make Support at Home simple and stress-free, with the same care and expertise you trust.

We will soon arrange to meet with you to discuss the new Support at Home program and how we can help you get the most out of your package.

• There will be no changes to your package and funds. Any funds you haven’t used (unspent funds) from your Home Care Package by 1 July will move with you.
• Your aged care funding will be managed based on a quarterly budget.
• When you have used up any unspent funds, you will only be able to carry over up to $1,000 of the new funding into the next quarter.
• If you are currently paying any income-tested care fee, your contributions won’t change.
• If you currently don’t pay an income-tested care fee, you won’t be asked to pay any fees in the future.
• Providers like ADEC will no longer charge separate package management or administration fees. Instead, these costs will be included in the rates providers charge for their services, so you can expect these to increase.
• Care management fees will be capped at 10% of your package funds.
• Equipment or home modifications are no longer funded out of your package. These will be provided under a different scheme. However, you must use any unspent funds first.

Yes, our skilled, multilingual support staff are dedicated to meeting the unique needs of our clients.

Community Development Programmes (CDPs) are strategies employed by governments and non-governmental organizations (NGOs) worldwide to promote social cohesion, economic upliftment, and overall betterment of communities. Community development is a process where community members take collective action on issues that are important to them. It is intended to empower community members and create stronger and more connected communities.

• We provide Personal Care, Domestic Assistance, and Specialised Support Services in the Northern Region.
• We also offer subsidised Transport services in the Western, Eastern, and South-eastern regions.

ADEC cannot offer CHSP services outside the above mentioned areas.

While CHSP funding is intended to support individuals in maintaining their independence and safety at home, there are certain restrictions and limitations on how the funding can be used. CHSP funding cannot be used for services that fall outside the scope of the program or for services that are already covered under other government-funded programs. Additionally, CHSP funding cannot be used to cover the cost of permanent residential aged care or services provided by unauthorised service providers.

Applying for CHSP services involves a straightforward process that begins with a face to face assessment of your eligibility and needs. Here’s how to apply for CHSP:

1. Check Your Eligibility: Ensure that you meet the eligibility criteria based on your age and level of need.
2. Apply through My Aged Care: Access the My Aged Care website or call the My Aged Care contact centre to initiate the application process.
3. Complete the Assessment: Undergo an aged care assessment conducted by either the Regional Assessment Service (RAS) or the Aged Care Assessment Team (ACAT) to determine your eligibility and specific needs. MAC will be in contact to start this process.
4. Develop a Support Plan: If approved for CHSP services, the assessor will work with you to develop a personalised home support plan tailored to your needs and goals.
5. Choose a Service Provider: Use the My Aged Care Service Finder to find available providers in your area. ADEC is your trusted HCP and CHSP service provider.
6. Organise Services: Once you have chosen your service provider, they will work with you to arrange the services you require, coordinate with ADEC to arrange the services you require.
7. Review and Adjust:  Your service provider will regularly review your support plan and services to ensure they continue to meet your needs and goals.

By following these steps, you can initiate the process of accessing CHSP services and begin receiving the support you need to maintain your independence and well-being at home.