03 9480 7000

Feedback

Listening to You – Always

Share Your Feedback in Different Ways

Your feedback is important to us. We offer several convenient ways for you to share your thoughts, concerns, or suggestions

  • Direct Communication: You can provide feedback directly to the person or team providing your services if you feel comfortable doing so. This approach allows for immediate discussion and resolution.
  • By Post: You may prefer to send your feedback via traditional mail. Please address your correspondence to PO Box 40, South Morang VIC 3752
  • Email: You can also email your feedback to us at info@adec.org.au
  • Telephone: If you would like to speak with us directly, please call (03) 9480 7000

Feedback Form

Other places you can get help if you receive Aged Care services

OLDER PERSONS ADVOCACY NETWORK (OPAN)

OPAN provides free, independent, and confidential support to older people receiving government-funded aged care. They can advocate on your behalf.

+ 1800 700 600
+ Online

AGED CARE QUALITY AND SAFETY COMMISSION

You can contact the Aged Care Quality and Safety Commission if you have a concern about an aged care provider, worker or responsible person. You can do this by providing feedback or making a complaint to them.

+ 1800 951 822
+ Online

Other places you can get help if you receive NDIS Services

THE DISABILITY ADVOCACY TOOL

The Disability Advocacy tool helps to connect you with a disability advocate who can support you with a problem to understand your rights and options.

+ Online

THE OFFICE OF THE PUBLIC ADVOCATE

The Office of the Public Advocate (OPA) is a human rights organisation which promotes the diversity and inclusion of all people. OPA provides information and assistance to people with disability AND their family, carers and friends

+ 1300 309 337
+ Online

NDIS QUALITY AND SAFEGUARDS COMMISSION

If you want to report an issue or make a complaint about a NDIS provider or worker you can contact the NDIS Quality and Safeguards Commission

+ 1800 035 544
+ Online

VICTORIAN DISABILITY WORKER COMMISSION (VDWC)

Whether you are a person with disability, a family member or friend of someone with disability, carer or a member of the community – you have the right to make a complaint about a disability worker. You can do so by contacting the VDWC

+ 1800 497 132
+ Online

Other places you can get help if you receive Advocacy Services

VICTORIAN DISABILITY WORKER COMMISSION (VDWC)

Whether you are a person with disability, a family member or friend of someone with disability, carer or a member of the community – you have the right to make a complaint about a disability worker. You can do so by contacting the VDWC

+ 1800 497 132
+ Online

COMPLAINTS RESOLUTION AND REFERRAL SERVICE (CRRS)

The CRRS is a free, independent, and impartial service for people with disability who are users of Australian Government–funded Disability Employment Services, Australian Disability Enterprises or disability advocacy services. It helps resolve issues regarding service quality, abuse, neglect, or unfair treatment by offering a confidential complaint process

+ 1800 880 052
+ Online

Other places you can get help if you have concerns regarding Abuse

If you are concerned about abuse of any kind, please call

The police, if the is an immediate threat to the persons safety, on 000

National Disability Abuse and Neglect Hotline on 1800 880 052

Senior Rights Victoria on 1300 368 821

Our Commitment to Listening and Accountability

ADEC welcomes your feedback and upholds your right to raise a complaint about our services. We also welcome disclosures of misconduct and will uphold whistleblower protection.

Complaints and Feedback Management Policy

ADEC recognises that complaints and feedback provide a valuable opportunity to improve our care and services.

Click here to read the full Complaints and Feedback Management Policy.

Aged Care Whistleblower Policy

ADEC is committed to the highest standards of ethical behaviour and integrity in all our operations. ADEC promotes a culture where it is safe to speak up without fear of reprisal.

Click here to read the full Aged Care Whistleblower Policy.

Our Locations

phone icon 03 9480 7000
email icon info@adec.org.au
South Morang
Level 1, U22/855 Plenty Road, South Morang, VIC 3752
Postal Address
PO Box 40, South Morang, VIC 3752
Dandenong
1/50 Thomas Street, Dandenong, VIC 3175