Home / Services / Aged Care Services /
Make a Referral
If you know someone who could benefit from our compassionate and professional services, we’re here to help.
Referring a friend, family member, or client to ADEC is simple and a meaningful way to ensure they receive the care and support they deserve.
Call us today!
Your referral can help someone access the care they deserve
How to Make a Referral
Gather details
Have the person’s contact information (name, phone number or email address) and any relevant background ready (e.g., their needs or circumstances).
Contact us
Call our friendly team at (03) 9480 7000 to make a referral over the phone.
Or, fill up the form below to submit your referral online.
We’ll take it from there
Once we receive the referral, our team will reach out to the individual or you to discuss their needs and create a personalised support plan.
Refer and be Rewarded
When you refer a friend or family member to our Aged Care services, you’ll receive a $100 Coles voucher as a thank-you once they sign up.
How It Works:
- Share the details of this offer with friends or family who could benefit from our Aged Care services.
- When they sign up, you’ll receive a $100 Coles voucher to enjoy.
- Call our hotline (03) 9480 7000 to refer the person, or simply fill in the referred details in the following form.
This is a great opportunity to help someone get the support they need while receiving a reward for spreading the word. Contact us at (03) 9480 7000 or info@adec.org.au for further information.
*The referral program will run from 1st January to 25th June 2025. T&Cs apply.
Terms and Conditions for the Aged Care Referral Campaign
-
Eligibility
- This referral campaign is open to individuals aged 18 years or older.
- The referrer must not be an existing client of our Aged Care services at the time of the referral.
-
How It Works:
- To refer someone, call our hotline at (03) 9480 7000 or complete the following online referral form.
- Ensure all referral details (e.g., name, contact information) are accurate and complete.
- The referred person must sign up for and commence using our Aged Care services for the referrer to qualify for the reward.
-
Reward Details:
- The referrer will receive a $100 Coles voucher once the referred person has successfully signed up and started receiving services.
- Vouchers will be sent via email or post within 14 business days after confirmation of the referred person’s signup.
-
Campaign Duration:
- The referral campaign runs from 1st January 2025 to 25th June 2025.
- Referrals made outside this period will not be eligible for the reward.
-
Limitations:
- Only one referral reward ($100 Coles voucher) will be issued per referred person.
- There is no limit to the number of referrals a single participant can make, provided each referral meets the eligibility criteria.
-
General Conditions:
- ADEC reserves the right to verify the validity of all referrals and may request additional information from the referrer or referred person to confirm eligibility.
- Incomplete, fraudulent, or invalid referrals will not qualify for the reward.
- The $100 Coles voucher is non-transferable, non-exchangeable, and cannot be redeemed for cash.
-
Privacy:
- All personal information collected during this campaign will be handled in accordance with ADEC’s Privacy Policy.
- ADEC reserves the right to modify, suspend, or terminate this campaign at any time without prior notice.
-
Contact Us:
For further information or assistance, please contact us at: (03) 9480 7000 or info@adec.org.au
By participating in this referral campaign, you agree to abide by these Terms and Conditions.
Fill out the form below to submit your referral online
“I am so happy with Lakhveer as my Aged Care Case Manager. She is so lovely, so concerned about my husband and I. She is very gentle with me on the phone and is always very helpful. I am so lucky to have her helping me with all the things I need and attending to my requests promptly. I have recommended ADEC to many of my friends and will continue to do so because they are so helpful and good at what they do”
“A big thank you to Mary located at the South Morang. Mary, our case manager, is reliable, honest and caring. She always takes the time to answer any questions and follow up anything needed, nothing is a problem. We highly recommend ADEC because of her, we use them for NDIS and Aged Care.”
“From the beginning, your kindness and compassion have been evident. You have shown a genuine interest in mum’s well-being, listening to her concerns, and providing valuable advice. Your expertise and attention to detail have been instrumental in handling my mum’s case with utmost care and professionalism.”
Frequently Asked Questions
Home Care Packages play a crucial role in enhancing the quality of life for the elderly. These packages provide tailored support, from practical daily assistance to specialised care, allowing individuals to age gracefully in the comfort of their homes.
Personal Aged Care Services
Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.
Health and Therapeutic Support
Nursing: Receive at-home care for the treatment and monitoring of medical conditions.
Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.
Nutritional Support
Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.
Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.
Home or Garden Maintenance: Ensure a safe and comfortable living environment.
Adaptations for Independence
Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.
Assistive Devices and Transport
Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.
Transport: Access transportation services for appointments and community activities.
Social Connection
Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.
These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.
Home Care Packages offer flexibility to include a variety of care, and services tailored to your specific needs. Collaborating with your provider, it’s essential to determine if a particular care or service aligns with the following criteria:
Direct Link to Care Needs and Goals:
Ensure that the care or service is directly associated with your identified care needs and goals, fostering a personalised approach to your well-being.
Health and Wellbeing Improvement:
Assess whether the care or service contributes to the improvement of your health and overall wellbeing, enhancing your quality of life.
Safety and Independence:
Verify if the care or service is essential for you to continue living safely and independently in the comfort of your home, promoting a sense of security.
Budget Alignment
Confirm that the proposed care or service can be effectively delivered within the constraints of your Home Care Package budget, ensuring financial feasibility.
Government Fund Appropriateness
Evaluate if the care or service would be considered an acceptable use of government funds, aligning with regulatory guidelines.
It’s crucial to note that while Home Care Packages are comprehensive, they should not replace care and services accessible through other health programs for which you might be eligible. Continuing to access these services, as required, through your GP and hospitals is essential to complement the holistic approach to your health and well-being.
Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.
Package Levels:
Level 1: Basic care needs
Level 2: Low care needs
Level 3: Intermediate care needs
Level 4: High care needs
Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages