Commonwealth Home Support Program (CHSP)


CHSP helps people aged 65 and over access entry-level support services to live independently and safely at home. CHSP is short-term funding for low care services, often available while you are on the waitlist to be assigned a Home Care Package.

With CHSP:
  • You can choose from a set menu of home care services – there isn’t much flexibility
  • Only pay a contribution for the services you use
  • Can dip in and out of the program as you need services
  • Have your eligibility assessed by the Regional Assessment Service (RAS)
  • ADEC offers a FREE Specialised Support Service program for our CHSP clients to help with applying for funding and the assessment process, understanding how services work and what is available to you, and linking you with participating suppliers and service providers. Best of all this service is FREE! Click here to find out more
Eligibility Criteria:
  • People aged 65 or over (50 or over for Aboriginal or Torres Strait Islander peoples) and have functional limitations and need assistance.
  • You need to be registered with My Aged Care to avail these services.
  • To register yourself with My Aged Care, please call on 1800 200 422.
Why Choose Us?
  • Quick and easy process through My Aged Care.
  • With over 40 years’ experience, we are skilled at providing personalised care whilst being culturally sensitive to each clients’ unique requirements.
  • We speak your language and serve the widest range of ethnic communities in Victoria.

Contact us today to start your journey with us and experience the ADEC difference!

Client Testimonials




Frequently Asked Questions

The Commonwealth Home Support Programme (CHSP) is a vital component of Australia's aged care services, offering essential support to older Australians to enable them to continue living independently and safely within their own homes. Unlike more intensive aged care options, CHSP provides entry-level services that are tailored to meet the specific needs of individuals as they age. It operates under the fundamental principle of collaboration, working alongside individuals to maintain their independence rather than assuming control over their lives.

CHSP services encompass a wide spectrum of support, ranging from assistance with daily tasks to specialised care for those with specific needs. By providing access to services such as social support, transport assistance, personal care, and allied health services, CHSP aims to enhance the quality of life for older Australians. This ensures they can continue to thrive within their communities. This program plays a crucial role in the continuum of aged care services, offering a pathway for individuals to receive the support they require while remaining in the comfort and familiarity of their own homes.

Eligibility for services under the CHSP is primarily based on two factors: age and level of need. Individuals must meet the following criteria to qualify for CHSP services:

  1. Age:
  • Individuals must be aged 65 years or older.
  • Aboriginal and Torres Strait Islander people can access CHSP services from the age of 50 and above.
  1. Level of Need:
  • Individuals who require a small assistance with everyday tasks and activities.
  • Those with special needs, illnesses, or dementia.
  • Individuals in need of short-term support to regain health and independence.

Additionally, there are provisions for individuals who are 50 years or older (45 for Aboriginal and Torres Strait Islander people) and are on a low income, homeless, or at risk of homelessness to access CHSP services.

The Commonwealth Home Support Program (CHSP) encompasses a diverse range of essential services aimed at supporting older Australians in maintaining their independence and well-being within their own homes. As an approved provider of CHSP services, ADEC is proud to partner with the Department of Health and Aged Care in delivering these vital supports to eligible individuals. Our commitment to excellence ensures that individuals receive high-quality care tailored to their specific needs and preferences.

Through CHSP, ADEC offers a comprehensive suite of services designed to address various aspects of daily living and promote overall health and happiness. These services include:

  • Social Support and Companionship: Engaging activities and companionship to combat social isolation and enhance well-being.
  • Transport Assistance: Support with transportation for essential outings, appointments, and social engagements.
  • Support for Family and Carers: Services to assist family members and carers in their caregiving roles, ensuring they receive the support they need.
  • Allied Health Services: Professional advice, support, and equipment to improve mobility, independence, and overall health such as podiatry, physiotherapy, etc.
  • Personal Care: Assistance with activities such as bathing, grooming, and toileting to maintain hygiene and dignity.
  • Meal Preparation and Nutrition Support: Assistance with meal planning, preparation, and nutritional guidance to support overall health and well-being.
  • Nursing Care: Clinical support for managing medications, wound care, and other health needs as required.
  • Domestic Assistance: Help with household chores, cleaning, and laundry to maintain a safe and comfortable living environment.
  • Home and Garden Maintenance: Assistance with general home maintenance and minor modifications to enhance safety and accessibility.

By offering an extensive range of services, ADEC as one of the approved CHSP service providers, aims to empower older Australians to live independently and comfortably in their own homes for as long as possible, fostering a sense of belonging and dignity in their golden years.

While CHSP funding is intended to support individuals in maintaining their independence and safety at home, there are certain restrictions and limitations on how the funding can be used. CHSP funding cannot be used for services that fall outside the scope of the program or for services that are already covered under other government-funded programs. Additionally, CHSP funding cannot be used to cover the cost of permanent residential aged care or services provided by unauthorised service providers.

Applying for CHSP services involves a straightforward process that begins with a face to face assessment of your eligibility and needs. Here's how to apply for CHSP:

  1. Check Your Eligibility: Ensure that you meet the eligibility criteria based on your age and level of need.
  2. Apply through My Aged Care: Access the My Aged Care website or call the My Aged Care contact centre to initiate the application process.
  3. Complete the Assessment: Undergo an aged care assessment conducted by either the Regional Assessment Service (RAS) or the Aged Care Assessment Team (ACAT) to determine your eligibility and specific needs. MAC will be in contact to start this process.
  4. Develop a Support Plan: If approved for CHSP services, the assessor will work with you to develop a personalised home support plan tailored to your needs and goals.
  5. Choose a Service Provider: Use the My Aged Care Service Finder to find available providers in your area. ADEC is your trusted HCP and CHSP service provider.
  6. Organise Services: Once you have chosen your service provider, they will work with you to arrange the services you require, coordinate with ADEC to arrange the services you require.
  7. Review and Adjust:  Your service provider will regularly review your support plan and services to ensure they continue to meet your needs and goals.

By following these steps, you can initiate the process of accessing CHSP services and begin receiving the support you need to maintain your independence and well-being at home.