What if you are still not happy after we do an internal review of a decision?

Once the NDIS conducts an internal review, they can’t perform another review on the same decision. If you’re still unsatisfied, you can ask the NDIS to explain their decision and explore plan utilisation and support options. Check what  other options  are available for you. If you’re not satisfied with the internal review, you can request an external review from the Administrative Reviews Tribunal (ART), but only after the NDIS completes the internal review.