What is My Aged Care, and who is eligible for its benefits?

My Aged Care (MAC) service is the central platform for accessing Australian Government-funded aged care services and information. It is designed to assist older individuals, their families, and caregivers in navigating the aged care system effectively. You can  contact My Aged Care  or call them at 1800 200 422.

Once registered with My Aged Care, individuals gain access to a comprehensive range of services and resources tailored to their needs. This includes the ability to manage their client record through the My Aged Care Online Account. Additionally, health professionals have the option to refer patients to My Aged Care, while aged care assessors and approved service providers utilise specialised portals for managing service information, assessments, and referrals.

By being in contact with MAC, applicants are empowered to:

• Learn about the diverse types of aged care services available.
• Determine their eligibility and apply for an assessment.
• Locate suitable providers of aged care services.
• Estimate the costs associated with aged care services.
• Access and manage their records through the Online Account feature.
• Ensure that service providers comply with stringent quality requirements set forth by regulatory bodies.