FAQ

• We provide Personal Care, Domestic Assistance, and Specialised Support Services in the Northern Region.
• We also offer subsidised Transport services in the Western, Eastern, and South-eastern regions.

ADEC cannot offer CHSP services outside the above mentioned areas.

While CHSP funding is intended to support individuals in maintaining their independence and safety at home, there are certain restrictions and limitations on how the funding can be used. CHSP funding cannot be used for services that fall outside the scope of the program or for services that are already covered under other government-funded programs. Additionally, CHSP funding cannot be used to cover the cost of permanent residential aged care or services provided by unauthorised service providers.

Applying for CHSP services involves a straightforward process that begins with a face to face assessment of your eligibility and needs. Here’s how to apply for CHSP:

1. Check Your Eligibility: Ensure that you meet the eligibility criteria based on your age and level of need.
2. Apply through My Aged Care: Access the My Aged Care website or call the My Aged Care contact centre to initiate the application process.
3. Complete the Assessment: Undergo an aged care assessment conducted by either the Regional Assessment Service (RAS) or the Aged Care Assessment Team (ACAT) to determine your eligibility and specific needs. MAC will be in contact to start this process.
4. Develop a Support Plan: If approved for CHSP services, the assessor will work with you to develop a personalised home support plan tailored to your needs and goals.
5. Choose a Service Provider: Use the My Aged Care Service Finder to find available providers in your area. ADEC is your trusted HCP and CHSP service provider.
6. Organise Services: Once you have chosen your service provider, they will work with you to arrange the services you require, coordinate with ADEC to arrange the services you require.
7. Review and Adjust:  Your service provider will regularly review your support plan and services to ensure they continue to meet your needs and goals.

By following these steps, you can initiate the process of accessing CHSP services and begin receiving the support you need to maintain your independence and well-being at home.

CHSP Direct Care Service Client Co-Contribution (ex GST)

1. Domestic Assistance – $10.00 per hour
2. Personal Care – $10.00 per hour
3. Transport (Local) – One-way single trip. ADEC covers the first $20.00 of each trip thereafter it is client contribution.

The above fees are current as of 01 July 2024. Fees are reviewed annually and are subject to change. All services are arranged and approved in consultation with you. The services you receive are based on your assessed needs and the established goals in your Care Plan.

• You are an Australian aged 65 or over
• 50 or over for Aboriginal or Torres Strait Islander peoples
• Have functional limitations and need assistance
• You must be registered with My Aged Care to avail these services.

To register yourself with My Aged Care, please call 1800 200 422 or contact our ADEC team for support.

• Transport– help to get out and about into the community such as attending medical appointments, shopping or visiting family and friends.
• Domestic assistance– General house cleaning such as vacuuming, mopping, and cleaning the bathroom.
• Personal care– help with bathing or showering, dressing, hair care, and going to the toilet.
• Specialised support services – Assistance with registration to My Aged Care and guidance to access services through other CHSP providers. Please read more about it here.

Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.

Package Levels:

Level 1: Basic care needs

Level 2: Low care needs

Level 3: Intermediate care needs

Level 4: High care needs

Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages

Home Care Packages offer flexibility to include a variety of care, and services tailored to your specific needs. Collaborating with your provider, it’s essential to determine if a particular care or service aligns with the following criteria:

Direct Link to Care Needs and Goals:
Ensure that the care or service is directly associated with your identified care needs and goals, fostering a personalised approach to your well-being.

Health and Wellbeing Improvement:
Assess whether the care or service contributes to the improvement of your health and overall wellbeing, enhancing your quality of life.

Safety and Independence:
Verify if the care or service is essential for you to continue living safely and independently in the comfort of your home, promoting a sense of security.

Budget Alignment
Confirm that the proposed care or service can be effectively delivered within the constraints of your Home Care Package budget, ensuring financial feasibility.

Government Fund Appropriateness
Evaluate if the care or service would be considered an acceptable use of government funds, aligning with regulatory guidelines.

It’s crucial to note that while Home Care Packages are comprehensive, they should not replace care and services accessible through other health programs for which you might be eligible. Continuing to access these services, as required, through your GP and hospitals is essential to complement the holistic approach to your health and well-being.

Personal Aged Care Services

Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.

Health and Therapeutic Support

Nursing: Receive at-home care for the treatment and monitoring of medical conditions.

Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.

Nutritional Support

Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.

Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.

Home or Garden Maintenance: Ensure a safe and comfortable living environment.

Adaptations for Independence

Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.

Assistive Devices and Transport

Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.

Transport: Access transportation services for appointments and community activities.

Social Connection

Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.

These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.

Home Care Packages play a crucial role in enhancing the quality of life for the elderly. These packages provide tailored support, from practical daily assistance to specialised care, allowing individuals to age gracefully in the comfort of their homes. 

If you’re concerned about affording aged care costs, you can explore financial hardship assistance. My Aged Care offers a  financial hardship assistance program  to help individuals who may struggle to cover the costs of home care, residential respite care, or permanent residential care. If you are eligible for this assistance, the Australian Government may subsidise some or all your aged care costs, making it more affordable. For those already receiving care through another aged care program, it’s advisable to reach out to your provider to discuss financial hardship options.

To access My Aged Care support services, follow these steps:

Visit the  My Aged Care Website  to find detailed information on how to access aged care services.

You can initiate the process by applying for an assessment online. This assessment will determine your eligibility for aged care services. After your assessment, you can search for local aged care providers that match your needs and preferences. If you prefer a more personal approach, you can also call 1800 200 422. The helpline operates on weekdays from 8 am to 8 pm and on Saturdays from 10 am to 2 pm. Trained professionals will guide you through the process and help you find the right support for your specific requirements.