FAQ

Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.

Package Levels:

Level 1: Basic care needs

Level 2: Low care needs

Level 3: Intermediate care needs

Level 4: High care needs

Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages

Home Care Packages offer flexibility to include a variety of care, and services tailored to your specific needs. Collaborating with your provider, it’s essential to determine if a particular care or service aligns with the following criteria:

Direct Link to Care Needs and Goals:
Ensure that the care or service is directly associated with your identified care needs and goals, fostering a personalised approach to your well-being.

Health and Wellbeing Improvement:
Assess whether the care or service contributes to the improvement of your health and overall wellbeing, enhancing your quality of life.

Safety and Independence:
Verify if the care or service is essential for you to continue living safely and independently in the comfort of your home, promoting a sense of security.

Budget Alignment
Confirm that the proposed care or service can be effectively delivered within the constraints of your Home Care Package budget, ensuring financial feasibility.

Government Fund Appropriateness
Evaluate if the care or service would be considered an acceptable use of government funds, aligning with regulatory guidelines.

It’s crucial to note that while Home Care Packages are comprehensive, they should not replace care and services accessible through other health programs for which you might be eligible. Continuing to access these services, as required, through your GP and hospitals is essential to complement the holistic approach to your health and well-being.

Personal Aged Care Services

Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.

Health and Therapeutic Support

Nursing: Receive at-home care for the treatment and monitoring of medical conditions.

Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.

Nutritional Support

Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.

Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.

Home or Garden Maintenance: Ensure a safe and comfortable living environment.

Adaptations for Independence

Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.

Assistive Devices and Transport

Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.

Transport: Access transportation services for appointments and community activities.

Social Connection

Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.

These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.

Home Care Packages play a crucial role in enhancing the quality of life for the elderly. These packages provide tailored support, from practical daily assistance to specialised care, allowing individuals to age gracefully in the comfort of their homes.