FAQ

To access NDIS plan management services, simply express your interest during your planning meeting with the NDIS staff. They will allocate funding within your plan to cover the cost of your plan manager, which is separate from your budget for other services and supports. If you’re already in the middle of your plan and wish to make changes, please contact the NDIS at 1800 800 110 to discuss how to incorporate plan management into your existing plan.

Our NDIS Plan Managers offer a range of benefits to empower you in managing your NDIS plan effectively. With our services, you can:

Enhance your financial and plan management skills: Our plan managers will provide you with valuable insights and resources to boost your financial literacy and better understand your NDIS plan, ensuring you make informed decisions for your future.

Facilitate hassle-free payments to service providers: Our seamless payment process simplifies the often complex task of paying service providers, ensuring they receive timely and accurate payments, and allowing you to focus on your goals.

Access NDIS plan budget reports and gain greater control over your budget: With our detailed financial reporting, you’ll have a clear overview of your NDIS plan’s funding health, enabling you to make strategic decisions to achieve your goals more effectively.

NDIS plan management involves partnering with a provider to effectively oversee the funding within your NDIS Plan. As a Plan Management Provider, we play a pivotal role in ensuring your plan’s funds are used optimally. It’s important to note that plan management is distinct from having the NDIA directly manage the funding in your NDIS plan or choosing to self-manage your plan.

The NDIS does not allocate funds or support for conditions that are time-limited or non-ongoing. For instance, cases of reduced mobility arising from acute injuries like a lower limb fracture do not fulfil the NDIS disability criteria, as these conditions are expected to resolve over time.

Additionally, chronic health conditions unrelated to a person’s disability are not eligible for NDIS funding or support. It’s crucial to distinguish between the management of chronic health conditions and their associated comorbidities and the realm of disability.

For instance, the NDIS may provide financial support for disability services for someone who underwent a lower limb amputation due to peripheral artery disease linked to diabetes (physical impairment leading to disability due to a health condition), provided they meet all access requirements.

However, the NDIS will not cover expenses related to medication or medical care for the treatment of diabetes or peripheral artery disease.

For individuals with mental health conditions, eligibility for National Disability Insurance Scheme (NDIS) support is contingent on the presence of a severe, longstanding, and impactful psychosocial disability resulting from their condition. It’s important to note that not everyone with a mental health condition automatically qualifies for NDIS support, but for those with a psychosocial disability, NDIS is designed to provide assistance. The focus of NDIS support is on functional ability and long-term recovery, rather than clinical interventions. This means NDIS may fund supports to enhance capabilities related to daily activities and those affected by the disability. Whether it’s aiding in daily living activities, fostering community participation, or rebuilding skills and confidence, NDIS is dedicated to supporting individuals in various aspects of their lives affected by mental illness or psychosocial disability.

Engage in Activities of Daily Living: This involves supporting individuals in navigating their daily routines, ensuring they can independently manage tasks such as personal hygiene, meal preparation, and household activities.

Participate in the Community, Social Life, Study, and Work: NDIS aims to facilitate active involvement in various aspects of life, including community engagement, social interactions, educational pursuits, and employment. This support extends beyond the individual’s immediate needs to promote a well-rounded and fulfilling life.

Recover and Build Skills and Confidence in Daily Activities: NDIS is committed to assisting individuals in recovering and enhancing skills that may have been impacted by their disability. This includes rebuilding confidence in routine activities, fostering a sense of independence, and promoting long-term self-sufficiency.

These points encapsulate the diverse ways in which NDIS focuses on improving the quality of life for individuals with mental health conditions, addressing their specific needs in both practical and holistic dimensions.

If you’re between the ages of 9 and 65, the National Disability Insurance Scheme (NDIS) is accessible to you with the assistance of a local area coordinator. They can guide you through the NDIS application process, help you understand the system, and connect you with other government and community supports. On the other hand, if you have a child younger than 9, an early childhood partner is the key support figure. Early childhood partners not only provide assistance to children before applying for the NDIS but also assess whether the NDIS is suitable for the child, keeping families informed about the eligibility process. This age-specific approach ensures tailored support structures for individuals and families at different stages of life.

To confirm your eligibility for the National Disability Insurance Scheme (NDIS), you’ll need evidence of your disability. Work with your treating health professionals, who can provide the necessary documentation. Common treating health professionals include:

• General Practitioner (GP)
• Paediatrician
• Orthopaedic surgeon
• Occupational Therapist
• Speech Pathologist (Therapist)
• Neurologist
• Psychologist
• Psychiatrist
• Physiotherapist

The treating health professional who provides the evidence of your disability should:

• Relevance: Be the most appropriate person to confirm evidence of your primary disability.
• Duration: Have treated you for a significant period, typically at least six months.

Choosing the Right Treating Health Professional:

Refer to the Types of disability evidence information to help decide the most suitable treating health professional for your primary disability. If you encounter challenges gathering the required evidence, Local Area Coordinators (LAC) or early childhood partners are available to assist you.

Understanding the documentation and assessments needed for NDIS eligibility is crucial. Collaborate with your healthcare professionals and support services to ensure a smooth application process.

If your child has a disability, developmental delay, or developmental concerns, the National Disability Insurance Scheme (NDIS) is designed to provide valuable support. Here’s how NDIS can assist your child and your family:

• Goal Achievement: NDIS support can help your child work towards their life goals despite their disability.
• Family Support: The NDIS is not just for individuals; it extends support to families. This includes funding for necessary support services required due to the child’s disability.
• Financial Assistance: The NDIS may fund various forms of support, such as therapeutic and behavioural interventions, additional respite, and essential aids and equipment.
• Caring Role Maintenance: The support provided can assist families and carers in maintaining their crucial roles in caring for the child.
• Community Participation: NDIS support ensures that your child can actively participate in the community, fostering a sense of inclusion and engagement.

Understanding the scope of NDIS support for children is essential. If your child has a disability or developmental concerns, exploring the NDIS can open avenues for comprehensive assistance tailored to their specific needs.

NDIS eligibility is determined by the presence of a disability caused by a permanent impairment. This impairment can take various forms, including but not limited to:

• Intellectual Disability: Conditions affecting cognitive function.
• Cognitive Impairment: Disorders impacting mental processes and comprehension.
• Neurological Conditions: Disorders affecting the nervous system.
• Sensory Impairments: Issues with sight, hearing, or other sensory functions.
• Physical Disabilities: Limitations in mobility or motor functions.
• Psychosocial Impairment: Mental health conditions affecting social and psychological well-being.

Individuals diagnosed with List A medical conditions are likely to meet NDIS disability requirements. These conditions, inherently causing permanent impairment, lead to substantially reduced functional capacity.

Understanding the diverse range of disabilities and conditions covered by the NDIS is crucial for individuals seeking eligibility. If your condition falls within these categories, you may qualify for the support provided by the NDIS.

To ascertain your eligibility for the National Disability Insurance Scheme (NDIS), consider the following criteria:

• Citizenship/Visa Status: You must be an Australian citizen or hold a Permanent or a Special Category visa.
• Age Range: Eligibility is applicable to individuals aged between 9 and 65.
• Disability Criteria: To qualify, you should have a permanent and significant disability.

This straightforward checklist helps you understand the basic requirements for NDIS eligibility. Ensure that you fulfil these criteria to access the support provided by the NDIS. For more information please visit Am I eligible | NDIS

Once the NDIS conducts an internal review, they can’t perform another review on the same decision. If you’re still unsatisfied, you can ask the NDIS to explain their decision and explore plan utilisation and support options. Check what  other options  are available for you. If you’re not satisfied with the internal review, you can request an external review from the Administrative Reviews Tribunal (ART), but only after the NDIS completes the internal review.

The NDIS aims to complete all internal reviews within 60 days from the day after they receive your request. During this time, they will thoroughly assess your case, including any new evidence or information you’ve provided, and provide you with written reasons for their decisions. This process ensures transparency and helps you understand the result of the review. The actual timeframe may vary depending on the complexity of your case.