FAQ

If you meet the eligibility requirements, you can initiate the process by  applying for a My Aged Care Assessment online . Once your application is submitted, a trained assessor will contact you to schedule a convenient time for a home visit. During this assessment, the assessor will engage with you to discuss your individual circumstances, preferences, and care needs comprehensively.

The purpose of the assessment is to collaboratively identify the most suitable aged care service and support options tailored to your specific requirements. By actively participating in this assessment process, you can gain access to the necessary assistance and resources to enhance your quality of life and well-being.

To qualify for a My Aged Care assessment, individuals must meet specific needs and age requirements. These criteria typically include:

The level of assistance required for various everyday tasks.

Age eligibility, which generally requires individuals to be 65 years or older. However, for Aboriginal or Torres Strait Islander applicants, the age requirement may be 50 years or older.

It’s important to note that individuals facing financial hardship or homelessness may also qualify for assessment. If you are aged 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and fall into these categories, please contact the My Aged Care contact centre at 1800 200 422 to discuss your situation further.

You may qualify for government-subsidised aged care services if you meet certain criteria. Eligibility is typically determined if you have experienced any of the following: 

Noted a change in your abilities or memory.

Been diagnosed with a medical condition or experienced reduced mobility.

Undergone changes in family care arrangements.

Recently encountered a fall or hospital admission.

To ascertain your eligibility for these services, the initial step is to undergo an assessment. Assessments are conducted in person, often within the comfort of your own home.

If you begin receiving home care services permanently for the first time after reaching the age of 65, you are required to exit the  NDIS  (National Disability Insurance Scheme) according to the law. It’s important to note that in such cases, you cannot request an internal review. The legislation mandates your departure from the NDIS without the need for a reviewable decision.

This legal requirement ensures a clear transition from NDIS support to My Aged Care services for individuals who meet the specified criteria based on age and care needs.

My Aged Care (MAC) service is the central platform for accessing Australian Government-funded aged care services and information. It is designed to assist older individuals, their families, and caregivers in navigating the aged care system effectively. You can  contact My Aged Care  or call them at 1800 200 422.

Once registered with My Aged Care, individuals gain access to a comprehensive range of services and resources tailored to their needs. This includes the ability to manage their client record through the My Aged Care Online Account. Additionally, health professionals have the option to refer patients to My Aged Care, while aged care assessors and approved service providers utilise specialised portals for managing service information, assessments, and referrals.

By being in contact with MAC, applicants are empowered to:

• Learn about the diverse types of aged care services available.
• Determine their eligibility and apply for an assessment.
• Locate suitable providers of aged care services.
• Estimate the costs associated with aged care services.
• Access and manage their records through the Online Account feature.
• Ensure that service providers comply with stringent quality requirements set forth by regulatory bodies.

To access  NDIS disability support , follow these steps:

Check if you’re eligible for NDIS  support services.

If you believe you are eligible and wish to apply, you can make a verbal application by calling the NDIS at 1800 800 110 .

Complete an  Access Request Form  and submit it to the NDIS.

If you require assistance with the application process, please reach out to your local area coordinator, early childhood partner, or NDIA office. ADEC will gladly offer you some advice however please note that we are unable to make an application on your behalf.

Our organisation strictly adheres to the NDIS Safeguards, which are in place to protect participants from harm, abuse, neglect, or exploitation. These safeguards are integral to upholding your right to safety and receiving quality services from NDIS providers and workers. The Australian Consumer Law also ensures your right to be treated fairly and receive accurate information when purchasing goods and services. This law entitles you to cancel faulty services and seek repairs, replacements, or refunds when necessary.

You have the freedom to transition from one NDIS provider to another, provided you adhere to any applicable termination periods or cancellation fees associated with your current provider’s services. Please contact us if you want advice and assistance on transitioning your services to ADEC.

The National Disability Insurance Scheme (NDIS) is Australia’s ground-breaking national initiative designed to support people with disabilities. It provides direct funding to eligible individuals, enabling them to enjoy more quality time with family and friends, increased independence, access to new skills, job opportunities, community involvement, and an overall enhanced quality of life. The NDIS also facilitates connections to essential community services, including healthcare providers, community groups, sports clubs, support groups, libraries, and educational institutions. Additionally, it offers comprehensive information about the support available from each state and territory government. The NDIS has positively impacted the lives of over 500,000 Australians, including approximately 80,000 children with developmental delays, ensuring early interventions for better lifelong outcomes.

Absolutely, we offer tailored services and programs for children with disabilities in Melbourne. It’s important to note that NDIS participants are eligible for support from the age of 9 and continue to receive assistance through their NDIS Plan until they reach retirement age. Our dedicated team is here to ensure that young participants receive the care and support they need to thrive and reach their full potential.