Support at Home with ADEC: Empowering Ethnic Communities Through the Transition

Why Cultural Understanding Matters in Aged Care

If English isn’t your first language, or if your culture isn’t reflected in the services you receive, it’s easy to feel excluded. Too often, ethnic communities face barriers when accessing aged care:

• Services that don’t respect dietary, spiritual, or family values
• Difficulty understanding eligibility or government processes
• A lack of trust due to cultural disconnection or past misunderstandings

These barriers only deepen when the system changes, as it is now.

ADEC’s Commitment to Ethnic Communities

For over 42 years, ADEC has supported multicultural communities across Victoria with advocacy, disability, and aged care services. Our team includes staff from a wide range of cultural backgrounds and speaks up to 33 languages.

We’re not just service providers, we are part of the communities we serve. That’s what makes us different. We understand how important it is to be seen, heard, and respected.
With ADEC, you’ll never have to choose between professional care and cultural safety. You can have both.

How ADEC Can Help You Navigate the Support at Home Transition

The new Support at Home program introduces:

• A revised list of approved services
• Quarterly budget management
• New care management approaches
• Changes to assessment and funding

For many CALD families, these changes are confusing and even frightening.
That’s why our multicultural case managers, who are registered nurses, work side-by-side with clients and their families. They take the time to explain what’s changing, how to prepare, and how to make informed choices. We speak your language, literally and culturally.

Personalised, Culturally Safe Home Care

With ADEC, aged care is never one-size-fits-all. We design each care plan to reflect the client’s health needs, language preferences, family structure, and cultural identity.

That can include:

• Matching clients with support workers who speak their language
• Preparing culturally appropriate meals
• Helping families understand care budgets in plain, translated language

We also offer free interpreting and translation services to make every step easier.

Care That Feels Like Home

At ADEC, relationships come first. Our support workers often build deep, long-term connections with the people they care for, especially those who may feel isolated or far from extended family. That’s because care rooted in shared culture and understanding doesn’t just support your health it supports your sense of self.

Why Choose ADEC for Your Home Care Needs?

• Over 42 years supporting multicultural communities in Victoria
• Multilingual team with 33+ languages spoken
• Culturally tailored care that respects your identity
• Clinical Expertise: from basic to comprehensive support, your care plan is overseen by a Registered Nurse.
• Free translation and interpreting services
• Respect, dignity, and inclusion at every step

Now Is the Time to Plan Ahead

If you or a loved one is receiving a Home Care Package or planning to this is the time to get informed and supported.

ADEC can help you understand what the Support at Home reforms mean and guide you through every step of the transition. We’ll ensure you continue to receive care that’s safe, connected, and culturally appropriate, without losing what matters most to you. Let’s talk about your future at home.
Contact ADEC today: 📱 (03) 9480 7000 📧 info@adec.org.au 🌐 www.adec.org.au