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FAQ
Approved on or after 12 September 2024
If your Home Care Package was approved on or after 12 September 2024, you are already being assessed under the new Support at Home rules.
- You’ll receive one of eight classification levels, with annual budgets ranging from $11,000 to $78,000, based on your assessed care needs.
- You’ll start with a quarterly budget from the beginning.
- You can carry over up to 10% of your quarterly budget or $1,000 (whichever is greater).
- Any unspent funds in your package before 31 October 2025 will also transfer into your Support at Home account.
- You’ll follow the new participant contribution model from day one.
Approved before 14 September 2024
You will be automatically moved into the Support at Home program from 1 November 2025, no new assessment is needed, as long as your care needs haven’t changed.
- You’ll be placed into a Support at Home classification that closely matches your current Home Care Package level.
- Your funding will shift from an annual to a quarterly budget.
- Any unspent funds in your current package will carry over into your new Support at Home account.
- From November 2025, you can carry forward up to 10% of your quarterly budget or $1,000 (whichever is greater).
- You’ll move to the new participant contribution model, based on your income (full pensioner, part pensioner, or self-funded retiree).
The new Support at Home program introduces eight new funding classifications that give people different amounts of money, from $11,000 to $78,000 annually.
| Support at Home Classification | Approx. Quarterly Budget | Approx. Annual Budget |
|---|---|---|
| Level 1 | ~$2,750 | ~$11,000 |
| Level 2 | ~$4,000 | ~$16,000 |
| Level 3 | ~$5,500 | ~$22,000 |
| Level 4 | ~$7,500 | ~$30,000 |
| Level 5 | ~$10,000 | ~$40,000 |
| Level 6 | ~$12,000 | ~$48,000 |
| Level 7 | ~$14,500 | ~$58,000 |
| Level 8 | ~$19,500 | ~$78,000 |
While there is no extra funding for people from multicultural or non-English speaking backgrounds, ADEC will continue to support your cultural and language needs as we always have. This is the reason we are here!
If you need some short-term help, like getting better after being in hospital, or you need palliative care, we can help you apply for extra funding through two new schemes under the Support at Home program called:
- The Restorative Care pathway
- The End of Life pathway
If you need any equipment or major home modifications, we can help you apply for extra funding under the Assistive Technology and Home Modifications (AT-HM) Scheme. However, any unspent funds will have to be used first.
Care Management is important to help you get the most out of your service plan and to help you stay living in your own home comfortably and safely.
Care Management activities include:
- Assessing your needs, goals, and risks.
- Planning the best supports and services to meet your needs with you (care planning).
- Helping you get the best value out of your package funds.
- Arranging and monitoring the services you need under your care plan (example Physio, gardening etc).
- Helping you adapt to changes in your health or abilities.
- Regularly reviewing your care plan with you and communicating with you and others as necessary about your care and support.
As an ADEC client, you will have a Clinical Care Partner, who is a qualified nurse, to assess your needs and clinical risks and help you plan to meet your goals.
Package Management
- Currently, providers can charge up to 15% of your Home Care Package (HCP) for running their Home Care Program.
- Under Support at Home, these costs will be included in the hourly rates for services, so service rates will change.
Care Management
- Under Support at Home, Care Management is a clinical service. This means that Providers will charge an hourly rate for Care Management, but won’t be able to charge more than 10% of your package budget.
- Care Management is an important service as it helps with planning, organizing, and coordinating your care, as well as managing any risks while you live at home. Care management activity will be shown on your monthly statement.
If you’re already paying an Income Tested Care Fee with your Home Care Package, there’s no need to worry, you won’t pay more under Support at Home.
We are here to make Support at Home simple and stress-free, with the same care and expertise you trust.
We will soon arrange to meet with you to discuss the new Support at Home program and how we can help you get the most out of your package.
- There will be no changes to your package and funds. Any funds you haven’t used (unspent funds) from your Home Care Package by 1 November 2025 will move with you.
- Your aged care funding will be managed based on a quarterly budget.
- When you have used up any unspent funds, you will only be able to carry over up to $1,000 of the new funding into the next quarter.
- If you are currently paying any income-tested care fee, your contributions won’t change.
- Providers like ADEC will no longer charge separate package management or administration fees. Instead, these costs will be included in the rates providers charge for their services, so you can expect these to increase.
- Care management fees will be capped at 10% of your package funds.
- Equipment or home modifications are no longer funded out of your package. These will be provided under a different scheme. However, you must use any unspent funds first.
Yes, our skilled, multilingual support staff are dedicated to meeting the unique needs of our clients.
Community Development Programmes (CDPs) are strategies employed by governments and non-governmental organizations (NGOs) worldwide to promote social cohesion, economic upliftment, and overall betterment of communities. Community development is a process where community members take collective action on issues that are important to them. It is intended to empower community members and create stronger and more connected communities.