FAQ

Once the NDIS conducts an internal review, they can’t perform another review on the same decision. If you’re still unsatisfied, you can ask the NDIS to explain their decision and explore plan utilisation and support options. Check what  other options  are available for you. If you’re not satisfied with the internal review, you can request an external review from the Administrative Reviews Tribunal (ART), but only after the NDIS completes the internal review.

The NDIS aims to complete all internal reviews within 60 days from the day after they receive your request. During this time, they will thoroughly assess your case, including any new evidence or information you’ve provided, and provide you with written reasons for their decisions. This process ensures transparency and helps you understand the result of the review. The actual timeframe may vary depending on the complexity of your case.

When you request an internal review of a NDIS decision, it’s essential to provide specific information to help the NDIS understand your situation and concerns. You can let the NDIS know:

The Expected Decision:  Clearly state what decision you were expecting from the NDIS.

Reason for a Different Decision:  Explain why you believe the NDIS should make a different decision. Detail the specific reasons or circumstances that support your request for a change.

Reconsideration of Previously Submitted Information:  If there’s information you’ve already provided to the NDIS that you’d like them to reconsider, be sure to mention it. This can include any relevant documentation or details previously shared.

New Evidence:  If you have acquired any new evidence, such as recent medical reports, therapy assessments, or other supporting documents, it’s important to include these in your request. This new evidence can strengthen your case and influence the review process.

For more detailed guidance on what to include with your review request, we recommend checking NDIS’  guide on how to request an internal review of a decision

Requesting an internal review of a NDIS decision is a crucial step if you believe that the internal review decision does not adequately address your unique requirements. You must ask for a review of the decision within three months from the day you receive the decision in writing. It’s essential to act promptly to ensure your appeal is considered. To initiate this process, follow these steps:

Complete the “Request for a Review of a Decision” form and submit it to the NDIS.

Email the NDIS at enquiries@ndis.gov.au, including supporting evidence.

Call the NDIS directly at 1800 800 110 to request a review.

Visit a NDIS office or a partner office for in-person assistance.

Send a letter with supporting evidence to the following address:
Chief Executive Officer
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601

The NDIS Appeals Program offers two types of support for individuals who are appealing internal decisions made by the National Disability Insurance Agency (NDIA) before the Administrative Reviews Tribunal (ART):

Access to a Skilled Disability Advocate

ADEC can provide support by connecting you with a skilled disability advocate who serves as a support person throughout the appeals process. This support person is also part of the National Disability Advocacy Program (NDAP) and is available in every state and territory.

ADEC’s NDIS Appeals Program advocate can assist you in various ways, including:

• Explaining the review process and clarifying what’s involved in appealing to the ART.
• Assisting in the preparation of necessary documents.
• Equipping you with the skills needed to better represent yourself.
• Attending ART conferences and hearings with you to help you present your case effectively.

Access to Funding for Legal Services

In situations where there is a wider community benefit and/or significant disadvantage that would substantially benefit from legal representation, the NDIS Appeals Program may provide access to funding for legal services.

It’s important to note that while the primary focus of the Appeals Program is on advocacy support, individuals may also have the option to access legal services through the Legal Aid Commission in their respective state or territory.

All supports offered through the Program are provided free of charge. For further information on the NDIS Appeals Program, you can refer to the NDIS Appeals information pamphlet in the Resources section below.

Access to the NDIS Appeals Program is available to individuals who have already applied to the National Disability Insurance Agency (NDIA) for an internal review and have received a result that they are unhappy with. Once you’ve received the outcome of the internal review, you can utilise the NDIS Appeals Program to seek assistance in pursuing an external review through the Administrative Reviews Tribunal (ART).

It’s crucial to note that when seeking an ART review, you must submit your application within 28 days of receiving the NDIA’s decision. This timeframe is important to ensure your appeal is considered. Check for more detailed information on time limits, including the possibility of extensions.

A NDIS appeal is a process that helps individuals who are dissatisfied with the internal review decision made by the National Disability Insurance Agency (NDIA) seek a review of those decisions. This process is especially important when your NDIS support plan does not adequately meet your unique requirements, or you face a rejection.

The Administrative Reviews Tribunal (ART) is the independent body responsible for conducting these reviews. If you believe that your NDIS plan is unjust or insufficient, filing a NDIS appeal can be the next step in securing the support you require.

The NDIS Appeals Program is designed to assist people with disabilities and others affected by NDIA’s internal review decision. For more specific details, check the NDIS Appeals Program and its guidelines.

At ADEC, we offer FREE Appeals services to support you in your journey. If you need assistance or have questions regarding NDIS appeals and reviews, please don’t hesitate to call us.

Getting started with ADEC’s NDIS Plan Management service is a straightforward process. Once your NDIS Plan has been approved, please contact us to get started. Upon reaching out to us, one of our experienced NDIS staff members will promptly get in touch with you to guide you through the next steps and ensure that you receive the support you need to enhance your well-being and quality of life.

At ADEC, our NDIS Plan Management services stand out for several compelling reasons:

Empowerment with Financial Control: With ADEC, you have the autonomy to decide how to utilise your NDIS funds, while we efficiently manage the paperwork. This empowers you to tailor your support according to your unique needs and goals.

Freedom of Choice: You will enjoy the flexibility to select your service providers, whether they are NDIS registered or not. This freedom ensures that you can choose the providers who best align with your preferences and requirements.

Swift Payment Processing: Our commitment to your convenience is evident in our fast payment processes. Invoices are processed and paid within 3-5 business days, ensuring that you receive the support you need without unnecessary delays.

Expert Guidance: We offer expert help and advice to guide you through the NDIS process. Our knowledgeable team is here to provide you with the support and information you need to make informed decisions regarding your NDIS plan.

These aspects collectively set ADEC’s NDIS support services apart, aiming to make your experience as seamless and beneficial as possible.

ADEC has a rich history of serving communities state-wide since 1982, specialising in providing dedicated care for diverse cultural backgrounds. We understand the unique needs of these groups and are committed to ensuring they receive the support they require.

Our services extend beyond language barriers. We speak your language and can arrange for interpreters at no additional cost. Our caregivers are not only skilled and certified, but also deeply dedicated to delivering high-quality care to the elderly and various ethnic communities.

At ADEC, we take pride in our ability to serve a wide range of ethnic communities in Victoria. Our inclusive approach ensures that individuals from different cultural backgrounds can access the NDIS support they require, promoting inclusivity and the well-being of all.

ADEC is a registered  NDIS provider  in Melbourne, offering a range of services to meet your needs. Our offerings include  Plan Management  to handle your NDIS funds efficiently, and Care Coordination  to ensure you receive the necessary care, by arranging Support Workers for your assistance.

Other services we provide, which are not NDIS funded but we provide for free include NDIS Appeals to safeguard your rights

Absolutely, we offer tailored services and programs for children with disabilities in Melbourne. It’s important to note that NDIS participants are eligible for support from the age of 9 and continue to receive assistance through their NDIS Plan until they reach retirement age. Our dedicated team is here to ensure that young participants receive the care and support they need to thrive and reach their full potential.