FAQ

Requesting an internal review of a NDIS decision is a crucial step if you believe that the internal review decision does not adequately address your unique requirements. You must ask for a review of the decision within three months from the day you receive the decision in writing. It’s essential to act promptly to ensure your appeal is considered. To initiate this process, follow these steps:

Complete the “Request for a Review of a Decision” form and submit it to the NDIS.

Email the NDIS at enquiries@ndis.gov.au, including supporting evidence.

Call the NDIS directly at 1800 800 110 to request a review.

Visit a NDIS office or a partner office for in-person assistance.

Send a letter with supporting evidence to the following address:
Chief Executive Officer
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601

The NDIS Appeals Program offers two types of support for individuals who are appealing internal decisions made by the National Disability Insurance Agency (NDIA) before the Administrative Reviews Tribunal (ART):

Access to a Skilled Disability Advocate

ADEC can provide support by connecting you with a skilled disability advocate who serves as a support person throughout the appeals process. This support person is also part of the National Disability Advocacy Program (NDAP) and is available in every state and territory.

ADEC’s NDIS Appeals Program advocate can assist you in various ways, including:

• Explaining the review process and clarifying what’s involved in appealing to the ART.
• Assisting in the preparation of necessary documents.
• Equipping you with the skills needed to better represent yourself.
• Attending ART conferences and hearings with you to help you present your case effectively.

Access to Funding for Legal Services

In situations where there is a wider community benefit and/or significant disadvantage that would substantially benefit from legal representation, the NDIS Appeals Program may provide access to funding for legal services.

It’s important to note that while the primary focus of the Appeals Program is on advocacy support, individuals may also have the option to access legal services through the Legal Aid Commission in their respective state or territory.

All supports offered through the Program are provided free of charge. For further information on the NDIS Appeals Program, you can refer to the NDIS Appeals information pamphlet in the Resources section below.

Access to the NDIS Appeals Program is available to individuals who have already applied to the National Disability Insurance Agency (NDIA) for an internal review and have received a result that they are unhappy with. Once you’ve received the outcome of the internal review, you can utilise the NDIS Appeals Program to seek assistance in pursuing an external review through the Administrative Reviews Tribunal (ART).

It’s crucial to note that when seeking an ART review, you must submit your application within 28 days of receiving the NDIA’s decision. This timeframe is important to ensure your appeal is considered. Check for more detailed information on time limits, including the possibility of extensions.

A NDIS appeal is a process that helps individuals who are dissatisfied with the internal review decision made by the National Disability Insurance Agency (NDIA) seek a review of those decisions. This process is especially important when your NDIS support plan does not adequately meet your unique requirements, or you face a rejection.

The Administrative Reviews Tribunal (ART) is the independent body responsible for conducting these reviews. If you believe that your NDIS plan is unjust or insufficient, filing a NDIS appeal can be the next step in securing the support you require.

The NDIS Appeals Program is designed to assist people with disabilities and others affected by NDIA’s internal review decision. For more specific details, check the NDIS Appeals Program and its guidelines.

At ADEC, we offer FREE Appeals services to support you in your journey. If you need assistance or have questions regarding NDIS appeals and reviews, please don’t hesitate to call us.

Getting started with ADEC’s NDIS Plan Management service is a straightforward process. Once your NDIS Plan has been approved, please contact us to get started. Upon reaching out to us, one of our experienced NDIS staff members will promptly get in touch with you to guide you through the next steps and ensure that you receive the support you need to enhance your well-being and quality of life.

At ADEC, our NDIS Plan Management services stand out for several compelling reasons:

Empowerment with Financial Control: With ADEC, you have the autonomy to decide how to utilise your NDIS funds, while we efficiently manage the paperwork. This empowers you to tailor your support according to your unique needs and goals.

Freedom of Choice: You will enjoy the flexibility to select your service providers, whether they are NDIS registered or not. This freedom ensures that you can choose the providers who best align with your preferences and requirements.

Swift Payment Processing: Our commitment to your convenience is evident in our fast payment processes. Invoices are processed and paid within 3-5 business days, ensuring that you receive the support you need without unnecessary delays.

Expert Guidance: We offer expert help and advice to guide you through the NDIS process. Our knowledgeable team is here to provide you with the support and information you need to make informed decisions regarding your NDIS plan.

These aspects collectively set ADEC’s NDIS support services apart, aiming to make your experience as seamless and beneficial as possible.

ADEC has a rich history of serving communities state-wide since 1982, specialising in providing dedicated care for diverse cultural backgrounds. We understand the unique needs of these groups and are committed to ensuring they receive the support they require.

Our services extend beyond language barriers. We speak your language and can arrange for interpreters at no additional cost. Our caregivers are not only skilled and certified, but also deeply dedicated to delivering high-quality care to the elderly and various ethnic communities.

At ADEC, we take pride in our ability to serve a wide range of ethnic communities in Victoria. Our inclusive approach ensures that individuals from different cultural backgrounds can access the NDIS support they require, promoting inclusivity and the well-being of all.

ADEC is a registered  NDIS provider  in Melbourne, offering a range of services to meet your needs. Our offerings include  Plan Management  to handle your NDIS funds efficiently, and Care Coordination  to ensure you receive the necessary care, by arranging Support Workers for your assistance.

Other services we provide, which are not NDIS funded but we provide for free include NDIS Appeals to safeguard your rights

Absolutely, we offer tailored services and programs for children with disabilities in Melbourne. It’s important to note that NDIS participants are eligible for support from the age of 9 and continue to receive assistance through their NDIS Plan until they reach retirement age. Our dedicated team is here to ensure that young participants receive the care and support they need to thrive and reach their full potential.

Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.

Package Levels:

Level 1: Basic care needs

Level 2: Low care needs

Level 3: Intermediate care needs

Level 4: High care needs

Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages

Home Care Packages offer flexibility to include a variety of care, and services tailored to your specific needs. Collaborating with your provider, it’s essential to determine if a particular care or service aligns with the following criteria:

Direct Link to Care Needs and Goals:
Ensure that the care or service is directly associated with your identified care needs and goals, fostering a personalised approach to your well-being.

Health and Wellbeing Improvement:
Assess whether the care or service contributes to the improvement of your health and overall wellbeing, enhancing your quality of life.

Safety and Independence:
Verify if the care or service is essential for you to continue living safely and independently in the comfort of your home, promoting a sense of security.

Budget Alignment
Confirm that the proposed care or service can be effectively delivered within the constraints of your Home Care Package budget, ensuring financial feasibility.

Government Fund Appropriateness
Evaluate if the care or service would be considered an acceptable use of government funds, aligning with regulatory guidelines.

It’s crucial to note that while Home Care Packages are comprehensive, they should not replace care and services accessible through other health programs for which you might be eligible. Continuing to access these services, as required, through your GP and hospitals is essential to complement the holistic approach to your health and well-being.

Personal Aged Care Services

Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.

Health and Therapeutic Support

Nursing: Receive at-home care for the treatment and monitoring of medical conditions.

Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.

Nutritional Support

Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.

Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.

Home or Garden Maintenance: Ensure a safe and comfortable living environment.

Adaptations for Independence

Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.

Assistive Devices and Transport

Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.

Transport: Access transportation services for appointments and community activities.

Social Connection

Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.

These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.