FAQ

Our organisation strictly adheres to the NDIS Safeguards, which are in place to protect participants from harm, abuse, neglect, or exploitation. These safeguards are integral to upholding your right to safety and receiving quality services from NDIS providers and workers. The Australian Consumer Law also ensures your right to be treated fairly and receive accurate information when purchasing goods and services. This law entitles you to cancel faulty services and seek repairs, replacements, or refunds when necessary.

You have the freedom to transition from one NDIS provider to another, provided you adhere to any applicable termination periods or cancellation fees associated with your current provider’s services. Please contact us if you want advice and assistance on transitioning your services to ADEC.

The National Disability Insurance Scheme (NDIS) is Australia’s ground-breaking national initiative designed to support people with disabilities. It provides direct funding to eligible individuals, enabling them to enjoy more quality time with family and friends, increased independence, access to new skills, job opportunities, community involvement, and an overall enhanced quality of life. The NDIS also facilitates connections to essential community services, including healthcare providers, community groups, sports clubs, support groups, libraries, and educational institutions. Additionally, it offers comprehensive information about the support available from each state and territory government. The NDIS has positively impacted the lives of over 500,000 Australians, including approximately 80,000 children with developmental delays, ensuring early interventions for better lifelong outcomes.

Absolutely, we offer tailored services and programs for children with disabilities in Melbourne. It’s important to note that NDIS participants are eligible for support from the age of 9 and continue to receive assistance through their NDIS Plan until they reach retirement age. Our dedicated team is here to ensure that young participants receive the care and support they need to thrive and reach their full potential.