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Feedback

Listening to You – Always

Share Your Feedback in Different Ways

Your feedback is important to us. We offer several convenient ways for you to share your thoughts, concerns, or suggestions

Direct Communication: You can provide feedback directly to the person or team providing your services if you feel comfortable doing so. This approach allows for immediate discussion and resolution.
By Post: You may prefer to send your feedback via traditional mail. Please address your correspondence to PO Box 40, South Morang VIC 3752
Email: You can also email your feedback to us at info@adec.org.au
Telephone: If you would like to speak with us directly, please call (03) 9480 7000

Feedback Form

Other Places You Can Get Help

If you want to make a complaint about the services you get under the NDIS

– NDIS Quality and Safeguards Commission:
+ 1800 035 544
+ Online

– NDIS Fraud Reporting and Scams Helpline:
+ 1800 650 717
+ Online

If you want to make a complaint about a Disability Support Worker

– Victorian Disability Worker Commission :
+ 1800 497 132
+ Online

– NDIS Quality and Safeguards Commission:
+ 1800 035 544
+ Online

If you are looking for Disability Advocacy

– The Office of the Public Advocate (OPA) is a human rights organisation which promotes the diversity and inclusion of all people.
+ 1300 309 337
+ Online

– People with Disability Australia is a national disability rights, advocacy and representative organisation that is made up of, led and governed by people with disability.
+ 1800 422 015
+ Online

– Disability Advocacy is a tool for the purposes of listing the contact details and locations of disability advocacy agencies.
+ Online

If your complaint is about funded Aged Care services

– Aged Care Quality & Safety Commission:
+ 1800 951 822
+ Online

If you are concerned about abuse of any kind, please call

The police, if the is an immediate threat to the persons safety, on 000

National Disability Abuse and Neglect Hotline on 1800 880 052

The ELDER Help line on 1800 353 374

Senior Rights Victoria on 1300 368 821

If you are looking for Aged Care Advocacy

The Older Persons Advocacy Network (OPAN) provide free, independent and confidential support to older people receiving government-funded aged care:
+ 1800 700 600
+ Online

Our Commitment to Listening and Accountability

ADEC welcomes your feedback and upholds your right to raise a complaint about our services. We also welcome disclosures of misconduct and will uphold whistleblower protection.

Complaints and Feedback Management Policy

ADEC recognises that complaints and feedback provide a valuable opportunity to improve our care and services.

Click here to read the full Complaints and Feedback Management Policy.

Aged Care Whistleblower Policy

ADEC is committed to the highest standards of ethical behaviour and integrity in all our operations. ADEC promotes a culture where it is safe to speak up without fear of reprisal.

Click here to read the full Aged Care Whistleblower Policy.