Aged Care Services
You may be eligible for government-funded help while living independently in your own home.
ADEC can help you. We offer short-term support for basic needs and long-term assistance for more complex care.
Call us today!
42+ years of excellence supporting seniors from multicultural Victoria
Our commitment to you
Services and supports are tailored to meet your unique needs. Our priority is to help you improve both your physical health and emotional wellbeing and to help you live independently and comfortably in your own home for longer. We work closely with you and your families to ensure that care planning is personalised to meet your care needs.
Our Services
Aged Care services to help you live independently at home. We offer the following:
Commonwealth Home Support Program (CHSP)
CHSP provides short-term funding for low-care services to help those, aged 65 and over, to live independently at home. Clients pay only for the services they use, with a ‘set menu’ of services to choose from. Eligibility is assessed by the Regional Assessment Service (RAS).
Home Care Packages (HCP)
HCP services help you maintain a safe, comfortable, and independent life at home. Each client gets a dedicated Case Manager who provides personalised services and regular communication in whatever language you require. Our Home Care services support you in your daily living, and provide you with clinical support, care management and group activities.
Social Support Groups Program
ADEC’s Social Support Groups Program is an inclusive initiative for individuals and families facing disability or old age, offering language-specific peer support groups, monthly meetings, and a vibrant intersection of recreational activities promoting mental health and wellbeing.
Service Coordination
We deliver the best assistance to clients both in their home and out in the community. We pride ourselves in providing skilled bilingual support staff to meet the individual needs of our aged care clients. Our compassionate staff speak 33 different languages and are culturally sensitive to your unique needs.
Why Choose ADEC?
At ADEC we celebrate diversity. We have bilingual staff that can speak over 33 different languages. We provide free translation services, so you know exactly what is happening when we assist you.
Our team is highly qualified and regularly trained. We are a compassionate group, committed to equality, and driven by making a positive impact. We understand the importance of cultural nuances and personal preferences for care.
ADEC has served the community for over 42 years as a not-for-profit. Today we service a very large number of ethnic communities with the widest range of support services.
We believe that everyone deserves to be treated with dignity and respect, and we work tirelessly to advocate for and create positive change in the disability and aged care sectors.
How to know if you’re eligible for Government-funded Aged Care Services
You could qualify for government-funded aged care services if you are aged 65 or older (or 50 and above if you identify as Aboriginal or Torres Strait Islander) and require assistance with daily tasks. In certain cases, younger individuals may also be eligible.
To check your eligibility, visit the official Aged Care website here.
For detailed information on aged care services please contact us.
You can try our Eligibility Checker below to see if you are eligible for our services.
How to sign up for the Govt’s My Aged Care Services
To access any government-funded Aged Care Services, registration with My Aged Care is mandatory. If you need help with setting up your ‘My Aged Care’ program. Please call ADEC at (03) 9480 7000 and request to speak to our Aged Care Team, we will assist through the entire setup process.
Call 1800 200 422 to register.
My Aged Care Team member will contact you to discuss your home support needs. The assessment can be conducted over the phone or at your home, with the option for family or friends to attend alongside you for support.
You will receive a letter from My Aged Care assigning you a Home Care Package Level 1, 2, 3, or 4. Please note that there is a 6-12 month waiting period to receive your Package.
My Aged Care will send another letter confirming your assignment to a Home Care Package. On page 2 of this letter, you will find a referral code. Kindly provide this code to your Service Provider.
ADEC is an Aged Care Service Provider, call us at (03) 9480 7000 to get started.
Your Care Manager will oversee your package and set up your services in accordance with a personalised care plan, which may include services such as; cleaning, gardening, meals, personal care, house maintenance, nursing, physiotherapy, podiatry, occupational therapy, dietitian services, medication support, and taxi services.
Contact us today for your Aged Care needs
Complete the online form below and we will be in touch
“A big thank you to Mary located at the South Morang. Mary our case manager is reliable, honest and caring. She always takes the time to answer any questions and follow up anything needed, nothing is a problem. We highly recommend ADEC because of her we use them for NDIS and Aged Care.”
“I and my wife strongly appreciate the work of our case manager – Roshani. For her sincerity in her work and the good service she does in addition to her wisdom all we can say that Roshani is a good person. She is different and a good face of ADEC. May god bless you all and thank you.”
“Samantha is a breath of fresh air to us both. I knew from day one that she would be different from those we had in the past. Not only is she professional but also caring and very supportive. My wife and I wanted you to know how happy we are to be looked after by Sam”.
Our Locations
Postal Address
PO Box 40, South Morang, VIC 3752Frequently Asked Questions
Approved on or after 12 September 2024
If your Home Care Package was approved on or after 12 September 2024, you are already being assessed under the new Support at Home rules.
- You’ll receive one of eight classification levels, with annual budgets ranging from $11,000 to $78,000, based on your assessed care needs.
- You’ll start with a quarterly budget from the beginning.
- You can carry over up to 10% of your quarterly budget or $1,000 (whichever is greater).
- Any unspent funds in your package before 31 October 2025 will also transfer into your Support at Home account.
- You’ll follow the new participant contribution model from day one.
Approved before 14 September 2024
You will be automatically moved into the Support at Home program from 1 November 2025, no new assessment is needed, as long as your care needs haven’t changed.
- You’ll be placed into a Support at Home classification that closely matches your current Home Care Package level.
- Your funding will shift from an annual to a quarterly budget.
- Any unspent funds in your current package will carry over into your new Support at Home account.
- From November 2025, you can carry forward up to 10% of your quarterly budget or $1,000 (whichever is greater).
- You’ll move to the new participant contribution model, based on your income (full pensioner, part pensioner, or self-funded retiree).
The new Support at Home program introduces eight new funding classifications that give people different amounts of money, from $11,000 to $78,000 annually.
| Support at Home Classification | Approx. Quarterly Budget | Approx. Annual Budget |
|---|---|---|
| Level 1 | ~$2,750 | ~$11,000 |
| Level 2 | ~$4,000 | ~$16,000 |
| Level 3 | ~$5,500 | ~$22,000 |
| Level 4 | ~$7,500 | ~$30,000 |
| Level 5 | ~$10,000 | ~$40,000 |
| Level 6 | ~$12,000 | ~$48,000 |
| Level 7 | ~$14,500 | ~$58,000 |
| Level 8 | ~$19,500 | ~$78,000 |
While there is no extra funding for people from multicultural or non-English speaking backgrounds, ADEC will continue to support your cultural and language needs as we always have. This is the reason we are here!
If you need some short-term help, like getting better after being in hospital, or you need palliative care, we can help you apply for extra funding through two new schemes under the Support at Home program called:
- The Restorative Care pathway
- The End of Life pathway
If you need any equipment or major home modifications, we can help you apply for extra funding under the Assistive Technology and Home Modifications (AT-HM) Scheme. However, any unspent funds will have to be used first.
Care Management is important to help you get the most out of your service plan and to help you stay living in your own home comfortably and safely.
Care Management activities include:
- Assessing your needs, goals, and risks.
- Planning the best supports and services to meet your needs with you (care planning).
- Helping you get the best value out of your package funds.
- Arranging and monitoring the services you need under your care plan (example Physio, gardening etc).
- Helping you adapt to changes in your health or abilities.
- Regularly reviewing your care plan with you and communicating with you and others as necessary about your care and support.
As an ADEC client, you will have a Clinical Care Partner, who is a qualified nurse, to assess your needs and clinical risks and help you plan to meet your goals.
Resources
