My Aged Care (MAC) Referral Process

MAC Referral process

Step 1:

  • Register with My Aged Care by calling 1800 200 422
  • To access any government-funded Aged Care Services, registration with My Aged Care is mandatory. For assistance, call ADEC at (03)9480 7000 and request to speak to our Aged Care Team.

Step 2:

  • Assessment by My Aged Care Team for a Home Care Package.
  • Within one month of registration, a My Aged Care Team member will contact you to discuss your home support needs. The assessment can be conducted over the phone or at your home, with the option for family or friends to attend.

Step 3:

  • Receive the outcome of your assessment.
  • You will receive a letter from My Aged Care assigning you a Home Care Package Level 1, 2, 3, or 4. Please note that there is a 6-12 month waiting period to receive your Package.

Step 4:

  • Assignment of a Home Care Package and “Referral Code”
  • My Aged Care will send another letter confirming your assignment to a Home Care Package. On page 2 of this letter, you will find a referral code. Kindly provide this code to your Service Provider.

Step 5:

  •  ADEC is a Service Provider
  • To get started with ADEC, call us at (03) 9480 7000

Step 6:

  • ADEC will assign you a Care Manager
  • Your Care Manager will oversee your package and set up your services, which may include cleaning, gardening, meals, personal care, house maintenance, nursing, physiotherapy, podiatry, occupational therapy, dietitian services, medication support, and taxi services.