42+ years of excellence supporting seniors from multicultural Victoria

disability home care services

Our commitment to you

Services and supports are tailored to meet your unique needs. Our priority is to help you improve both your physical health and emotional wellbeing and to help you live independently and comfortably in your own home for longer. We work closely with you and your families to ensure that care planning is personalised to meet your care needs.

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Why Choose ADEC?

We Speak Your Language

At ADEC we celebrate diversity. We have bilingual staff that can speak over 33 different languages. We provide free translation services, so you know exactly what is happening when we assist you.

Compassionate and Qualified Team

Our team is highly qualified and regularly trained. We are a compassionate group, committed to equality, and driven by making a positive impact. We understand the importance of cultural nuances and personal preferences for care.

Decades of Experience

ADEC has served the community for over 42 years as a not-for-profit. Today we service a very large number of ethnic communities with the widest range of support services.

Advocates For Change

We believe that everyone deserves to be treated with dignity and respect, and we work tirelessly to advocate for and create positive change in the disability and aged care sectors.

How to know if you’re eligible for Government-funded Aged Care Services

You could qualify for government-funded aged care services if you are aged 65 or older (or 50 and above if you identify as Aboriginal or Torres Strait Islander) and require assistance with daily tasks. In certain cases, younger individuals may also be eligible.

To check your eligibility, visit the official Aged Care website here.

For detailed information on aged care services please contact us.

You can try our Eligibility Checker below to see if you are eligible for our services.

How to sign up for the Govt’s My Aged Care Services

To access any government-funded Aged Care Services, registration with My Aged Care is mandatory. If you need help with setting up your ‘My Aged Care’ program. Please call ADEC at (03) 9480 7000 and request to speak to our Aged Care Team, we will assist through the entire setup process.

 

Step 1: Register with My Aged Care

Call 1800 200 422 to register.

Step 2: Assessment by My Aged Care Team for a Home Care Package

My Aged Care Team member will contact you to discuss your home support needs. The assessment can be conducted over the phone or at your home, with the option for family or friends to attend alongside you for support.

Step 3: Receive the outcome of your assessment

You will receive a letter from My Aged Care assigning you a Home Care Package Level 1, 2, 3, or 4. Please note that there is a 6-12 month waiting period to receive your Package.

Step 4: Assignment of a Home Care Package and “Referral Code”

My Aged Care will send another letter confirming your assignment to a Home Care Package. On page 2 of this letter, you will find a referral code. Kindly provide this code to your Service Provider.

Step 5: Get started with ADEC

ADEC is an Aged Care Service Provider, call us at (03) 9480 7000 to get started.

Step 6: ADEC will assign you a Care Manager

Your Care Manager will oversee your package and set up your services in accordance with a personalised care plan, which may include services such as; cleaning, gardening, meals, personal care, house maintenance, nursing, physiotherapy, podiatry, occupational therapy, dietitian services, medication support, and taxi services.

Contact us today for your Aged Care needs

Complete the online form below and we will be in touch

 

Aged Care Client Testimonial

“A big thank you to Mary located at the South Morang. Mary our case manager is reliable, honest and caring. She always takes the time to answer any questions and follow up anything needed, nothing is a problem. We highly recommend ADEC because of her we use them for NDIS and Aged Care.”

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Aged Care Client Testimonial

“I and my wife strongly appreciate the work of our case manager – Roshani. For her sincerity in her work and the good service she does in addition to her wisdom all we can say that Roshani is a good person. She is different and a good face of ADEC. May god bless you all and thank you.”

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Aged Care Client Testimonial

“Samantha is a breath of fresh air to us both. I knew from day one that she would be different from those we had in the past. Not only is she professional but also caring and very supportive. My wife and I wanted you to know how happy we are to be looked after by Sam”.

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Our Locations

South Morang
Level 1, U22/855 Plenty Road, South Morang, VIC 3752
Postal Address
PO Box 40, South Morang, VIC 3752
Dandenong
1/50 Thomas Street, Dandenong, VIC 3175

Frequently Asked Questions

While there is no extra funding for people from multicultural or non-English speaking backgrounds, ADEC will continue to support your cultural and language needs as we always have. This is the reason we are here!

If you need some short-term help, like getting better after being in hospital, or you need palliative care, we can help you apply for extra funding through two new schemes under the Support at Home program called:

  • The Restorative Care pathway
  • The End of Life pathway

If you need any equipment or major home modifications, we can help you apply for extra funding under the Assistive Technology and Home Modifications (AT-HM) Scheme. However, any unspent funds will have to be used first.

Care Management is important to help you get the most out of your service plan and to help you stay living in your own home comfortably and safely.

Care Management activities include:

  • Assessing your needs, goals, and risks.
  • Planning the best supports and services to meet your needs with you (care planning).
  • Helping you get the best value out of your package funds.
  • Arranging and monitoring the services you need under your care plan (example Physio, gardening etc).
  • Helping you adapt to changes in your health or abilities.
  • Regularly reviewing your care plan with you and communicating with you and others as necessary about your care and support.

As an ADEC client, you will have a Clinical Care Partner, who is a qualified nurse, to assess your needs and clinical risks and help you plan to meet your goals.

Package Management

  • Currently, providers can charge up to 15% of your Home Care Package (HCP) for running their Home Care Program.
  • Under Support at Home, these costs will be included in the hourly rates for services, so service rates will change.

Care Management

  • Under Support at Home, Care Management is a clinical service. This means that Providers will charge an hourly rate for Care Management, but won’t be able to charge more than 10% of your package budget.
  • Care Management is an important service as it helps with planning, organizing, and coordinating your care, as well as managing any risks while you live at home. Care management activity will be shown on your monthly statement.

If you’re already paying an Income Tested Care Fee with your Home Care Package, there’s no need to worry, you won’t pay more under Support at Home.

If you don’t pay an Income Tested Care Fee, you won’t be asked to pay any fees in the future.

We are here to make Support at Home simple and stress-free, with the same care and expertise you trust.

We will soon arrange to meet with you to discuss the new Support at Home program and how we can help you get the most out of your package.

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