Care coordination services are the lifeline that ensures people living with disabilities and their families and primary carers get the support they need, whether at home or out in the community. For people culturally and linguistically diverse (CALD) communities, these services are not always easily accessed.
Assistance that respects cultural values and overcomes language barriers is crucial. ADEC has worked in this area for more than 42 years, and we’ve built up plenty of experience with what works. This month, we’d like to run through some of the most important factors in selecting the right care coordination service.
Understanding care coordination services
Care coordination services are the glue that holds everything together in a person’s care plan. These services manage and streamline the various aspects of care that individuals with disabilities require. That means coordinating with healthcare providers, support workers, and community resources to make sure clients receive comprehensive, continuous care. But for many in multicultural communities, the challenge lies in navigating the NDIS and other government systems.
Language barriers, cultural differences, and unfamiliarity with available resources add layers of complexity. ADEC addresses these issues by offering support that aligns with our clients’ cultural values, in the language of their community.
Quality care coordination service for multicultural Victoria
A well-rounded care coordination service offers a broad spectrum of support, including personal care, domestic assistance, meal preparation, and community engagement, among others.
ADEC support workers can assist with daily living activities like bathing, dressing, and mobility, which are crucial for maintaining dignity and independence. Cleaning and shopping assistance and other domestic services help create a safe and comfortable living environment for our clients, while meal preparation services ensure our clients have access to nutritious, culturally appropriate food.
Many of our support workers are bilingual, and we place a strong emphasis on community participation and encourage social activities that foster connection and reduce isolation.
Experience and expertise
At ADEC, we have over four decades of experience in supporting the needs of multicultural Victoria , which is reflected in our approach to care. Our team is attuned to the cultural nuances that influence how care is perceived and received.
This experience means we are adept at navigating the complexities of the NDIS and other government systems, which can be overwhelming for clients and their families. Our expertise ensures that clients are not only supported in accessing the services they need but are also guided in a way that respects their cultural and personal preferences.
Cultural sensitivity and language support
For many clients from CALD backgrounds, cultural sensitivity is a critical aspect of care. A provider’s ability to offer culturally appropriate services can significantly impact the comfort and trust levels between clients and care coordinators. ADEC understand that respecting a client’s cultural background is essential to providing care that feels safe and supportive.
Our team’s ability to communicate effectively with clients in their preferred language is a significant advantage. With proficiency in more than 32 languages, we ensure that language is never a barrier to receiving high-quality care. We can also arrange for interpreters at no extra cost, providing additional assurance that communication is clear and accurate. This linguistic and cultural competence allows us to build strong, trusting relationships with our clients, which is crucial for delivering effective care.
Benefits of hiring a care coordination service provider
Effective care coordination is directly linked to improved health outcomes. This is because a professional care coordinator ensures that all aspects of a client’s health and well-being are meticulously managed. Our coordinators work closely with healthcare providers to guarantee that clients receive timely and appropriate medical care.
By addressing health issues promptly and efficiently, we help our clients lead healthier, more fulfilling lives. We deliver the best assistance to clients both in their homes and out in the community with the following diversified services: personal care, domestic cleaning, meal preparation, respite care, appointment assistance, shopping assistance, outings, community participation and engagement.
Efficiency and cost savings
Cost is a significant consideration for many when managing care, particularly under the NDIS. Efficient care coordination helps maximise the value of available funding. Our coordinators are skilled at identifying cost-effective solutions that do not compromise on the quality of care. By optimising resource allocation and reducing unnecessary expenses, we help clients stretch their NDIS funding further, ensuring that they receive the comprehensive support they need without financial strain.
How to choose the right care coordination service provider
A provider’s reputation is often the most reliable indicator of the quality of service they offer. It’s important to research potential providers by reading reviews and testimonials from other clients. ADEC’s long-standing presence in the community reflects the trust and confidence our clients have in our services. We are proud to receive numerous 5-star reviews, like these from our clients:
- “I am very happy with ADEC and the care coordination services they provide me. I’m extremely satisfied with my case manager, Ljiljana. She is always there for me, listens to my needs, and supports me in every way.”
- “I am pleased with ADEC’s services and especially with my son’s case manager, Ljiljana. She goes above and beyond to understand our son’s needs and always provides the best support.”
- “I found ADEC to be very helpful and supportive, which wasn’t the case in my home country. I’m very happy with how ADEC supports our son, and I would recommend them to my friends as a very good, caring, and reliable provider.”
Care needs vary widely from person to person, and the best care coordination services are those that can adapt to these unique requirements. ADEC excels in providing personalised care that considers the specific preferences, cultural backgrounds, and circumstances of each client. We work closely with clients and their families to develop care plans that are flexible and responsive to changing needs. Our practice of matching clients with support workers who share similar cultural backgrounds or speak the same language enhances the comfort and effectiveness of our services.
Let us know what you need
ADEC’s Care Coordination services are tailored to ensure you receive the best support both at home and in the community. Our team are skilled and bilingual to listen to and meet your needs.
Click here to find out more about how ADEC's care coordination service can support you and your loved ones to live better. You can call us on 1800 626 078 (toll free) or email info@adec.org.au for more information or schedule a free consultation and we’ll be in touch as soon as we can.