Assist individuals living with a disability and their carers from culturally and linguistically diverse (CALD) backgrounds.

People living with a disability from CALD backgrounds confront additional disadvantages related to languages, culture or socialisation. Our Advocacy Program aims to support and empower you to access the essential services you require. We can help with:

  • Accommodation;
  • Disability Support;
  • Education;
  • Employment;
  • Finance and Entitlements;
  • Health;
  • Immigration;
  • Legal Matters;
  • Transport.


ADEC Provides Advocacy on Three Platforms

  • Individual Advocacy - assistance is provided on a one on one basis;
  • Family Advocacy - our advocates campaign on behalf of your family;
  • Self-Advocacy - our advocates provide you with the information to enable you to personally resolve your problem.

ADEC Advocacy – How We Can Assist You  

Case Study

The client arrived in Australia in 2012, spoke very little English and has no relatives in Australia.  She is a single mother from an ethnic background has a severe physical disability and brain cancer.  The client and her family experienced financial hardship and were unable to rent privately.  The family live on payments received from Centrelink.  The income is insufficient to pay for private rent and her costly medication expenses.  As a result, the client and her two children were homeless living from home-to-home with friends. She requested assistance from ADEC’s advocacy program regarding the following issues:

  • Housing application;
  • To be linked to disability service providers;
  • Required an application for funding from the community health centre and local council to  purchase a disability commode chair shower.


Image Credit:

 How the advocate assisted

ADEC advocacy assisted the client and family to settle the issues presented with the council and the community health centre by working in partnership with the client, her medical doctors and occupational therapist.  ADEC advocacy was successfully able to assist the client in the following:

  • Supported the client and her family with their housing application;
  • Advocated with the office of housing until the client’s application for public property was approved;
  • Advocated to secure funding from the local council to purchase a wheel chair;
  • Advocated and linked the client with disability services for respite;
  • Advocated for an individual support package with the Department of Human Services.


The family was allocated a property in the South Eastern suburbs from the Department of Human Services and therefore currently residing in public housing.  They continue to receive assistance and support from the local council and Department of Human Services.

The client is grateful for the service and support she received from the ADEC advocacy program.


All clients who wish to request use of ADEC programs can do so through telephone, email, in person or in writing. Consumers can also be referred to ADEC by service providers or other family members/significant others.

If a person is ineligible for the ADEC service, we will advise you of other options and/or refer you to another appropriate service provider, where appropriate.

If you would prefer to speak to us in your own language telephone us and:

  • leave your name
  • the language you speak
  • and your telephone number

We will contact you through a telephone interpreter service.

To refer a client/ self referral or to learn more about this program please call  ADEC on (03) 9480 7000 (head office) and speak to the intake worker. Intake can take from one to two weeks for call backs.


ISCLogo72 Nat-Std-for-Disability-Services


       HDAA        19 DNV GL DHSS  JAS ANZ          19 DNV GL NSDS- Certification Mark



This program received funding from the Commonwealth and Victorian Governments.